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Terms & Conditions

Down Factory :: Help zone

Help zone

Terms & Conditions
About Us
Down Factory are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at downfactory@downfactory.com.Our Contact details:

Down Factory
P.O. Box 374 Kurtistown HI 96760-0374 United States
Phone:808-966-8700 800-423-8408
Fax: 808-966-8719
Email: downfactory @ downfactory.com

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order.

 

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

 

We accept Visa , Mastercard, Discover and American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling

The Down Factory Shipping Table

Priority Mail USPS
Express Mail USPS
$00.00 to $19.99
$7.75
$00.00 to $19.99
$25.50
$20.00 to $39.99
$11.75
$20.00 to $44.99
$28.75
$40.00 to $49.99
$14.75
$50.00 to $66.99
$28.75
$50.00 to $66.99
$15.00
$67.00 to $99.99
$30.50
$67.00 to $269.99
$15.00
$100.00 to $149.00
$32.50
$270.00 to $441.99
$30.50
$150.00 to $169.99
$35.50
$442.00 to $538.99
$36.50
$170.00 to $199.99
$43.25
$539.00 to $883.99
$41.75
$200.00 to $299.99
$64.25
$884.00 to $999.99
$55.50
$300.00 to $399.99
$70.25
$1,000.00 to $1,249.99
$65.25
$400.00 to $449.00
$72.25
    $450.00 to $474.99
$75.25
    $475.00 to $524.99
$87.25
    $525.00 to $599.99
$90.75
    $600.00 to $699.99
$94.50
    $700.00 to $799.99
$101.75
    $800.00 to $899.99
$107.25
    $1,000.00 to $1,249.99
$110.75
    $1,000.00 to $1,249.99
$127.25
       
Australia Pricing
Canadal Pricing
$00.00 to $19.99
$24.75
$00.00 to $19.99
$12.50
$20.00 to $79.99
$31.75
$20.00 to $49.99
$31.00
$80.00 to $99.99
$35.50
$50.00 to $69.99
$33.25
$100.00 to $174.99
$41.25
$60.00 to $99.99
$35.50
$175.00 to $199.99
$53.75
$100.00 to $149.99
$37.25
$200.00 to $299.99
$65.75
$150.00 to $169.99
$39.75
$300.00 to $399.99
$80.50
$170.00 to $199.99
$24.75
$400.00 to $449.99
$80.50
$200.00 to $299.99
$48.25
$450.00 to $499.99
$80.50
$300.00 to $399.99
$56.75
$500.00 to $599.99
$93.50
$400.00 to $449.99
$56.75
$600.00 to $699.99
$105.50
$450.00 to $474.99
$58.50
$700.00 to $799.99
$124.25
$475.00 to $524.99
$62.75
$800.00 to $999.99
$147.25
$5250.00 to $599.99
$66.75
$1,00.00 to $1,259.99
$168.50
$600.00 to $699.99
$78.75
    $700.00 to $799.99
$88.25
    $800.00 to $899.99
$129.25
    $900.00 to $999.99
$133.25
    $1000.00 to $1249.99
$141.75
       
       
England Pricing
Asia Pricing
$00.00 to $19.99
$24.75
$00.00 to $19.99
$24.75
$20.00 to $79.99
$30.75
$20.00 to $79.99
$31.50
$80.00 to $99.99
$34.75
$80.00 to $99.99
$36.25
$100.00 to $174.99
$39.75
$100.00 to $174.99
$40.25
$175.00 to $199.99
$51.50
$175.00 to $199.99
$53.75
$200.00 to $299.99
$61.50
$200.00 to $299.99
$65.25
$300.00 to $399.99
$75.75
$300.00 to $399.99
$65.25
$400.00 to $499.99
$78.75
$400.00 to $449.99
$80.50
$500.00 to $599.99
$81.50
$450.00 to $499.99
$80.50
$600.00 to $699.99
$97.25
$500.00 to $599.99
$93.50
$700.00 to $799.99
$109.75
$600.00 to $699.99
$105.50
$800.00 to $899.99
$124.50
$700.00 to $799.99
$124.25
$900.00 to $999.99
$139.75
$800.00 to $899.99
$131.50
$1,000.00 to $1,249.99
$159.75
$900.00 to $999.99
$147.25
    $1,000.00 to $1,249.99
$168.50
       
       
We will contact you with shipping on orders over $900.00 or orders shipped to non-USA locations before we ship.
The Post Office's new rate makes us charge you for the size of the box. If it's over 1 cu. ft. they charge us for a certain lb., like 14 lbs to 22 lbs.We are sorry for the pricing. Most company's product pricing goes up to off set the shipping. We at the Down Factory will hold our pricing.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 7 business days . International orders are generally received in under 10 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from within the United States sales tax will be apllied to all in Hawaii state orders. Our business is operated from Hawaii . All other orders are tax free.
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. Our workmanship is guaranteed for 2001 nights.
Reaching Us If you need to reach us, please email us on downfactory@downfactory.com, alternatively, you can call on International or fax us on 808-966-8719 or write to us at P.O. Box 374 Kurtistown HI 96760-0374 United States
Privacy Policy Down Factory do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Returns Policy Call us for instructions for return policy.
 
 
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